REFUND POLICY

We are always available to hear from you.

If you have any sales or technical queries, please don’t hesitate to contact us.

We want you to be perfectly happy with your purchase. If you are not satisfied with your package or your purchase and feel it’s not what you are looking for, our staff will do their best to resolve your issue and satisfy your requirements.

We want to do our best to give you friendly and efficient customer support. We would love to hear you out so that we are given a chance to improve and to sort out every issue but still if need be we guarantee to give your money back in 7 days if you are not satisfied with our services, in case you had some of these issues: – Lag / Buffering – Service Stopped – Problem with setup Follow the instructions below to get a full refund within 7 days of your purchase.

Please note that we try our best to follow our policy and refund you as quickly as we possibly can. But due to unforeseen circumstances like payment processor or banks and financial institutions refund can take up to 5 days for the amount to show up in your bank account.

How to Request a Refund

Please follow the instructions below for us to process your refund.
Fill in the contact form to request for a refund.
The e-mail address should not be different from what you used when subscribing and buying our service.

Refund eligibility

Refund requests should be submitted within 7 days of the purchase. The service team can review requests related to persistent buffering, a stopped service, or a setup problem that could not be resolved with support.

• Contact us as soon as you notice the issue so we can troubleshoot it.
• Use the same email address that was used for the order.
• Include the order details, device, and a short description of the problem.

Request process

Send your request through the contact page. We will review the request, ask for any missing information, and confirm the outcome by email. Approved refunds are sent back through the original payment method.

Processing time

We aim to review requests promptly. After approval, banks and payment processors may take up to 5 business days to show the refund in your account.

Need help first?

Many playback issues can be fixed by checking the connection, updating the player, or following our device setup guides. Contact support before submitting a refund request so we have a chance to resolve the problem.